The Las Vegas Review-Journal announced today it is using Syncronex Dispatch Edition—the field service automation software solution created specifically for the publishing industry by Syncronex, based in Bellevue, Washington—to improve customer service and reduce operating
expenses.
“Re-delivery of missed or damaged papers was an expensive and inefficient process,” says Steve Coffeen, Circulation Director for the newspaper, owned by Stephens Media Group based in Las Vegas. “One of the main reasons we looked to Syncronex was that we wanted to know when our redeliveries were made, in real-time, automatically.”
Syncronex Dispatch Edition is a
browser-based dispatching software solution that
improves communication between a newspaper and its
delivery personnel. Employees and contractors in
the field who deliver newspapers can receive, access, and update route and delivery information in real time using web-enabled mobile phones. Dispatch Edition equips newspapers with two-way communication via one hand-held device that links directly to an online dashboard where managers can monitor progress or stay in touch with the field from the office or home, from the road, or on the go.
“No one else offers the round-trip
functionality that Syncronex provides,” stated Mr.
Coffeen. “Our drivers enter data from the field, and our
PBS circulation system is updated in real time,
providing a time savings that translates into increased productivity and faster decision making. Our return on investment was quicker than we anticipated, with the system paying for itself within six months.”
“Utilizing
Dispatch Edition with Nextel mobile phones, The
Review-Journal has reduced operating expenses while
improving the customer experience,” stated Syncronex
president Mike Pirello. “The solution allows papers to
respond more quickly to customer complaints and know what’s happening in the field in real-time. We integrate with PBS, so redelivery times can easily be updated and stored on the customer service screen of the PBS application.”
About Syncronex Established in
1997, Syncronex, Inc. is an enterprise software company that provides field service automation software to the publishing industry. Syncronex software improves mobile workforce productivity by simplifying communication procedures and integrating enterprise data. Companies using Syncronex Newspaper solutions increase circulation, improve customer service, and lower operating expenses with a low total cost of ownership solution. Syncronex is headquartered in Bellevue, WA. For more information call 877-796-2766 or visit www.syncronex.com.
Las Vegas, Nevada is home to the
Stephens Media Group's
largest newspaper, the Las Vegas Review-Journal, with a daily circulation of more than 160,000 and a Sunday circulation of more than 224,000. Stephens Media Group was founded in 1940 by Donald Reynolds. Today, it is a diversified media company that publishes more than 30 newspapers in eight states, primarily in Arkansas. The company also operates online sites for its newspapers and the popular website www.Lasvegas.com
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