Syncronex field automation software lowers costs and improves customer service.
Bellevue, WA –May 3, 2005- Syncronex, Inc., a Bellevue-based enterprise software company, announced today that The Seattle Times Company has implemented Syncronex Dispatch Edition— their field service automation software created specifically for the publishing industry.
The Seattle Times, winner of seven Pulitzer Prizes, is the largest daily newspaper in the state of Washington. The company also publishes the largest Sunday newspaper in the Northwest Respected for its comprehensive local coverage, The Seattle Times is also recognized nationally and internationally for its in-depth, quality reporting, and award-winning photography and design. Under a joint operating agreement, the company also handles advertising, production, marketing and circulation for the Seattle Post-Intelligencer, which is separately owned.
Syncronex Dispatch Edition is a web-based electronic dispatching software solution that improves communication between a newspaper and its delivery personnel. Employees and contractors in the field can access and update route and delivery information in real-time using their Nextel cell phones—responding more quickly to customer complaints and accessing vital customer information on demand.
"Switching from an antiquated pager system to Dispatch Edition in just two months put us in control of our re-deliveries and messages," said Seattle Times Company Home Delivery Manager Gary Mendes.
"Finally, a product that can help track re-deliveries in real-time. Dispatch Edition has not only provided a web-based reporting tool to track and administer re-deliveries, we can now be assured the message was delivered to the device."
Syncronex’s Mike Pirello added, "Dispatch Edition gives papers two-way communication via one hand-held mobile device that links directly to an online dashboard where managers can monitor progress or stay in touch with the field from the office, the road or at home."
Syncronex, an enterprise software company based in Bellevue, WA, provides field service automation software to the publishing industry. Syncronex software improves mobile workforce productivity by simplifying communication procedures and integrating enterprise data, voice and messaging through a single wireless device. Companies using Syncronex Newspaper solutions can simplify the task of managing a mobile workforce with a low total cost of ownership software solution that can be implemented within 30 days. For more information please contact Syncronex at 877-796-2766 or visit http://www.syncronex.com for more information on Syncronex products and solutions.
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